Courses
In this section you will be able to view our extensive range of short CPD sessions. All sessions can be delivered face-to-face or online.
Cognitive Skills
- Cognitive flexibility: an essential skill for the 4th industrial revolution
- The art of disagreement
- Critical thinking and decision-making skills
- Problem solving through creative thinking
- Customer thinking and perception
- Words for thought: how to use language that changes minds
- The thinking paradox
- 7 Top tips on how to be a more effective and more efficient learner when studying for professional qualifications
- Ecopsychology: the impact of your surroundings on well-being and productivity
Communication Skills
- Communicating with customers in difficult and uncertain times
- 7 Habits of highly effective negotiators in insurance and financial services
- 5 Communication habits of highly effective insurance and financial services professionals
- How to understand and explain insurance policies in 5 easy steps
- Humanising communication and increasing client interaction in an automated world
- The art of effective listening and connecting with people
- Essential questioning skills for insurance and financial services professionals
- Writing to express and not to impress
- Powers of persuasion: top tips for persuasive writing skills
- From criticism to collaboration: communication strategies for resolving complaints
- Storytelling: communicate with power and transform your business
- The art of listening to what people DON´T say
- Hard talk: how to communicate with customers about price rises and other impacts of a hard market
- Diversity in communication: how to communicate with a wider and more diverse audience
- Communicating with vulnerable customers
Law
We have a particular expertise in insurance law and the law of torts. We offer courses in the following law-related areas:
- The Supreme Court on vicarious liability: have we reached the final destination?
- For better or for worse: cases that shaped our professional lives
- The court of cards: the Supreme Court, casinos and insurance fraud
- Application fraud: the forgotten front line battle!
- Ghost broking: the not so phantom menace
- When a lie is dishonest but a claim isn´t: the law relating to fraudulent devices
- Law of torts in a nutshell
- The new normal: a vicarious liability minefield
- The psychology of insurance fraud
- Public liability: where are we heading? A review of recent case law
-
Late Payment of Claims: the next battleground uncovered and explained
- The Uber test case and the ride ahead for the insurance industry
- The death of the Orient-Express: a new train of thought on proximate cause?
Business Development
- Trust, transparency and visibility: striking the right balance in the workplace
- Why people buy products & services
- Trust & loyalty: how to win it and how to keep it
- Drafting policies to match brand promises, marketing messages and consumer expectations
- Discovery-driven planning: how to plan for and create genuine change and innovation in uncertain times 47
- Meetings: making more of less
Wine tasting and training?
We have developed a unique course that brings in Jeff´s other passion: wine! Through the Grapevine: what wine can teach us about being a better communicator examines the key characteristics of a good communicator and then, through tasting, compares them with the key characteristics of a good wine. A perfect way to combine social and training events for your company.