Communication Skills

HOW TO UNDERSTAND AND EXPLAIN INSURANCE POLICIES IN 5 EASY STEPS

ABOUT THE SESSION

The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.

This session will show you how to understand and explain insurance policies to customers in 5 easy steps.

LEARNING OUTCOMES

By the end of the session, participants will be able to:

Identify the barriers to effective communications when customers are reading insurance policies.

Understand how to explain complex insurance terms in clear and transparent language.

Apply the knowledge gained to win and retain business.

Session Length:  1 hour