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Communication Skills

  • Communicating with customers in difficult and uncertain times
  • 7 Habits of highly effective negotiators in insurance and financial services
  • 5 Communication habits of highly effective insurance and financial services professionals
  • How to understand and explain insurance policies in 5 easy steps
  • Humanising communication and increasing client interaction in an automated world
  • The art of effective listening and connecting with people
  • Essential questioning skills for insurance and financial services professionals
  • Writing to express and not to impress
  • Powers of persuasion: top tips for persuasive writing skills
  • From criticism to collaboration: communication strategies for resolving complaints
  • Storytelling: communicate with power and transform your business
  • The art of listening to what people DON´T say
  • Hard talk: how to communicate with customers about price rises and other impacts of a hard market
  • Diversity in communication: how to communicate with a wider and more diverse audience
  • Communicating with vulnerable customers

United Kingdom

3rd Floor, Capital Tower,
Greyfriars Road, Cardiff,
CF10 3AG
United Kingdom
Tel: +44 (0) 2921 660 283

Email: [email protected]

España

Calle Ramon Peinador, 38
Atico 415, Residencial Gran Hotel
Mondariz-Balneario, Pontevedra 36890
España
Tel: +34 672 422 709 

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