Communication Skills

HUMANISING COMMUNICATION AND INCREASING CLIENT INTERACTION
IN AN AUTOMATED WORLD

ABOUT THE SESSION

In a business landscape that is becoming increasingly automated and in which interaction with clients is decreasing, it is more important than ever to understand the importance of client “touchpoints” and how to make the most of them. Furthermore, the ability to humanise interaction and communication is more critical than ever. 

This fun and interactive session will teach the essential skills of how to create “touchpoints”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients. The modern-day client expects services and not just products.

LEARNING OUTCOMES

By the end of the session, participants will be able to:

Identify opportunities to create “touchpoints” in the customer journey.

Understand the need to have a strategy for smarter and more human communication with clients when the opportunities arise.

Apply the skills taught to provide an overall service and not just a product.

Session Length:  1 hour