Specialist Courses

We have a full range of specialist courses tailored to suit all needs and level of learner. For in-house, online or personal training, we design the courses specifically to meet your needs.

All courses can be delivered face-to-face or online.

The Language Skills Academy

The Insurance & Business Language Skills Academy was created by Jeff Heasman, founder and owner of Insurance Upskill.  Jeff is a qualified language teacher with over a decade of experience teaching legal, insurance and business English across the world.

The Insurance & Business Language Skills Academy provides world class insurance and business language courses for the global insurance industry.   We work with individuals and companies (groups and 1:1 coaching).

Critical Thinking & Decision-Making Skills

Insurance Upskill delivers a customised short course on critical thinking & decision-making skills. Our courses teach key communication and cognitive skills, enabling the attendees to critically analyse information using independent thought to make decisions. Also integrated within our courses is the application and use of INSURE, a bespoke critical thinking model developed by Jeff Heasman.  This is a model that has been rolled out with huge success across Europe and the Asia-Pacific region.  Specialists such as brokers, underwriters, senior managers and claims handlers, are currently using INSURE with great success.  Here are some of the reported benefits, with participants experiencing an increase in:

  • confidence.
  • time management.
  • assertiveness.
  • relationship quality (internal and external).
  • mental well-being.

Negotiation Skills

Insurance Upskill delivers customised negotiation courses for the global insurance industry.  These courses, ranging from 1 to 12 hours, depending on your needs, cover theoretical and practical strategies, to enhance participants´ skills so negotiation is undertaken with success and without fear. Our customised courses are designed to meet the challenges faced by underwriters, brokers, and claims professionals.

Behavioural Biases

Understanding our own, and our customers´ behavioural biases, is playing an increasingly central role in insurance and financial services.  An understanding of psychological influences throughout the customer journey helps to ensure we perform to our maximum capabilities and prevents potential customer harm.

In whatever role and at whatever level you work, an understanding of behavioural biases is critical.  

Jeff Heasman has provided training in various aspects of behavioural sciences to insurance and financial services professionals across the world and Jeff has also provided 1:1 coaching to individuals.