Communication Skills

THE ART OF EFFECTIVE LISTENING AND CONNECTING WITH PEOPLE

ABOUT THE SESSION

There is a big difference between hearing what someone is saying and listening to them.

Hearing is passive, listening is active. The ability to listen to, rather than just hear, what clients and colleagues have to say is an essential skill. It helps to build strong relationships and this results in new business, business retention and happier workplaces. This seminar will develop your listening skills and help you with both internal and external relationships at work. It will also teach you how to connect with people through understanding behavioural traits and why people say what they say.

LEARNING OUTCOMES

By the end of the session, participants will be able to:

Appreciate the important difference between hearing and listening to what someone else is saying and the impact this has on relationships.

Understand how to listen without thinking and making a judgment.

Recognise annoying habits that can potentially isolate people communicating with you.

Connect more easily with people by understanding behavioural traits.

Session Length:  1 hour