5 WAYS TO IMPROVE THE WAY YOU USE & ASK QUESTIONS THROUGHOUT THE CUSTOMER JOURNEY
ABOUT THE SESSION
From determining demands and needs, to assessing potential customer vulnerability, and from showing empathy, through to effective negotiation skills, the way we use and ask questions is critical. This masterclass will show you how to create and implement a strategy for better questioning techniques throughout the customer journey.
LEARNING OUTCOMES
By the end of the session, participants will be able to:
Identify the importance of questioning throughout the customer journey.
Understand the impact that certain questions have on the responses you are likely to receive.
Implement a strategy to improve the way you use and ask questions.
Session Length: 1 hour