THE ART OF LISTENING TO WHAT PEOPLE DON´T SAY
ABOUT THE SESSION
When listening to customers and colleagues, it is as important to understand what they don´t say as what they do say. We are all guilty of cloaking messages and there can be a number of reasons for this. Being left to read between the lines can have disastrous consequences.
By being able to listen for subliminal messages and nuances in communication and identifying the reason why someone is communicating in a certain way, we can avoid any problems manifesting themselves in the future and better understand the true meaning behind a message.
The skills of listening to what people don´t say is as critical as the skill of actively listening to what people do say. The skills taught in this webinar will add great insight and value to the relationships you build with customers and colleagues.
By the end of the session, participants will be able to:
Identify the importance of being able to recognise what people don´t say as well as what they do say.
Understand the psychology behind what drives people to communicate in a way where their true message is not what they are actually saying.
Implement a strategy to ensure people feel confident communicating with you in an open and clear manner.
Session Length: 1 hour