Cognitive Skills
THE ART OF DISAGREEMENT
ABOUT THE SESSION
Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business.
A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the “spark” that leads to a disagreement and then how to manage the interaction towards a positive outcome.
LEARNING OUTCOMES
By the end of the session, participants will be able to:
Identify why and how disagreements arise.
Explain the key skills that can be learnt to successfully manage disagreements.
Implement a strategy to turn disagreements into a positive outcome for all involved.
Session Length: 1 hour