Communication Skills
- Communicating with customers in difficult and uncertain times
- 7 Habits of highly effective negotiators in insurance and financial services
- 5 Communication habits of highly effective insurance and financial services professionals
- How to understand and explain insurance policies in 5 easy steps
- Humanising communication and increasing client interaction in an automated world
- The art of effective listening and connecting with people
- Essential questioning skills for insurance and financial services professionals
- Writing to express and not to impress
- Powers of persuasion: top tips for persuasive writing skills
- From criticism to collaboration: communication strategies for resolving complaints
- Storytelling: communicate with power and transform your business
- The art of listening to what people DON´T say
- Hard talk: how to communicate with customers about price rises and other impacts of a hard market
- Diversity in communication: how to communicate with a wider and more diverse audience
- Communicating with vulnerable customers
- 5 Habits of Highly Effective Claims Handlers in Insurance
- 5 Communication Habits of Highly Effective Negotiators
- 5 ways to improve the way you use & ask questions throughout the customer journey
- How to Write Clear Documents That Customers Can Understand
- SURE: a new technique to ensure clients have understood your advice