HOW TO WRITE CLEAR DOCUMENTS THAT CUSTOMERS CAN UNDERSTAND
ABOUT THE SESSION
To ensure compliance with the new Consumer Duty, it is essential that all firms undertake a review of their documentation. The documentation must be written in a way that is readable and accessible for the customer.
In this webinar, through using a template of a typical terms of business, you will learn to identify the barriers to customer understanding. We will then edit the document together to see how by applying key principles of plain language drafting, you can ensure your documents are readable and accessible.
LEARNING OUTCOMES
By the end of the session, participants will be able to:
Identify the barriers to understanding when customers are reading technical documents.
Understand the key elements of plain language drafting to aid customer understanding.
Apply the knowledge gained to draft technical documents that are both readable and accessible for the customer.
Session Length: 1 hour